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  • “Something went wrong and your search couldn’t be completed” error message when searching from an additional mailbox in Outlook

    From: https://learn.microsoft.com/en-us/outlook/troubleshoot/user-interface/can’t-search-additional-mailbox

    Symptoms

    Consider the following scenario:

    • You are granted Full Access permissions to a secondary mailbox.
    • You add the mailbox as an additional Exchange account to your Microsoft Outlook for Microsoft 365 profile.
    • You run a search from that mailbox.

    In this scenario, you receive an error message that resembles the following:

    Something went wrong and your search couldn’t be completed.

    It looks like there’s a problem with your network connection.

    When this error occurs, selecting the Let’s look on your computer instead option may display the expected search results.

    Cause

    This is a known limitation of the Exchange Online search service. The issue occurs if an Outlook client uses the primary mailbox user’s credentials to run a search from a secondary mailbox.

    Workaround

     Important

    Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

    To work around this issue, use any of the following methods:

    • Increase the time that Outlook waits for Exchange to provide search results before falling back to use local search.To increase the time, create the ServerAssistedSearchTimeout registry value. For more information, see this Outlook Global Customer Service & Support Team Blog article.Expand tableTypeValueGroup Policy Registry PathHKEY_CURRENT_USER\software\policies\microsoft\office\16.0\outlook\searchValue NameServerAssistedSearchTimeoutValue TypeREG_DWORDValue DataIn milliseconds. For example, 5,000 represents 5 seconds. NoteThe OCT registry path is HKEY_CURRENT_USER\software\microsoft\office\16.0\outlook\search.You can test by setting the value to 5 seconds. You may find that shorter time also works, such as 3 or 4 seconds.
    • Select Let’s look on your computer instead to start a local Windows Desktop Search after every error.
    • Change Outlook settings to stop using the search function on the service. To do this, create a DisableServerAssistedSearch registry key. For more information, see this Outlook Global Customer Service & Support Team Blog article.Expand tableTypeValueGroup Policy Registry PathHKEY_CURRENT_USER\software\policies\Microsoft\office\16.0\outlook\searchValue NameDisableServerAssistedSearchValue TypeREG_DWORDValue Data1 NoteThe OCT registry path is HKEY_CURRENT_USER\software\microsoft\office\16.0\outlook\search.
    • Set the additional mailbox to stop using Cached Exchange Mode, see this Microsoft Support article.
    • Create a shared mailbox as an additional mailbox. For more information, see Create a shared mailbox.

    Welcome to Microsoft Community and appreciate your time taken for sharing detailed information. I understand that Outlook search error: Something went wrong and your search couldn’t be completed. I could share with you some of my thoughts on this issue.

    This is a Bug in Outlook recently, some emails and contact can not be searched at present, Microsoft is trying to fix it. But until Microsoft fixes it, you could try modifying the registry to alleviate the problem. And this is a temporary solution. Please wait patiently for Microsoft to fix it. Sorry for the inconvenience.

    1. In Windows, right-click Start, and then select Run. In the Open: box type regedit, and then click OK. This will open the registry editor.
    2. Find this subkey in the registry and then click it:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows
    3. Click Edit > New > Key and name the new key Windows Search.
    4. Select the new Windows Search key.
    5. Click Edit > New > DWORD Value.
    6. Type PreventIndexingOutlook for the name of the DWORD, and then press Enter.
    7. Right-click PreventIndexingOutlook, and then click Modify.
    8. In the Value data box, type 1 to enable the registry entry, and then click OK.
    9. Exit Registry Editor, and then restart Outlook.

    (Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click here to view the article.)

    Or Choose Settings > Updates and Security > Windows Updates > View Update History > Uninstall Update to uninstall Windows KB5008212. The Search function of Outlook will be restored automatically.

    Here is the relevant link: Outlook Search not showing recent emails after Windows update KB5008212 (microsoft.com)


  • Configure Information Rights Management in Office 2013

    https://technet.microsoft.com/en-us/library/cc178985.aspx

    Configure Information Rights Management in Office 2013

    Applies to: Office 365 ProPlus, Office 2013

    Topic Last Modified: 2014-03-12

    Summary: Learn how to turn on Information Rights Management (IRM), configure license caching, set email expiration, and deploy rights policy templates.

    Audience: IT Professionals

    Users can restrict permission to content documents and email messages in Office 2013 by using Information Rights Management (IRM). You, the IT admin, can configure which IRM options are available to your organization by using Group Policy or the Office Customization Tool (OCT).

    In this article:

     

    Overview for configuring IRM in Office 2013

    You can lock many settings to customize IRM by using the Office 2013 Administrative Template files (Office15.admx) and Outlook Group Policy template (Outlk15.admx). You can also use the Office Customization Tool (OCT) to configure default settings. This enables users to change the settings. The OCT settings are in corresponding locations on the Modify user settings page of the OCT. In addition, there are IRM configuration options that you can only configure by using registry key settings. For a list of IRM settings, see Plan Information Rights Management in Office 2013.

    NoteNote:
    IRM settings are not configurable for Office Click-to-Run streaming and virtualization deployments.

    In Outlook 2013, users can create and send email messages that have restricted permission to help prevent messages from being forwarded, printed, or copied and pasted. Office 2013 documents, workbooks, and presentations that are attached to messages that have restricted permission are also automatically restricted.

    As an Outlook administrator, you can configure several options for IRM email, such as disabling IRM or configuring local license caching. You can also design custom IRM permissions for users, in addition to the default Do Not Forward permissions group. For more information, see Setting up Information Rights Management for Office 2013 in Plan Information Rights Management in Office 2013.

    For information about how to manage IRM in Office for Mac, see the Information Rights Management in Office for Mac 2011 Deployment Guide.

     

    Before you begin

    Before you start deployment, review Plan Information Rights Management in Office 2013 to determine the settings that you might have to configure for IRM.

    You can download the Office 2013 and Outlook 2013 templates from the Microsoft Download Center, Office 2013 Administrative Template files (ADMX, ADML) and Office Customization Tool. For more information about how to use the OCT, see Office Customization Tool (OCT) reference for Office 2013.

    NoteNote:
    You can complete tasks in all Office 2013 suites by using a mouse, keyboard shortcuts, or touch. For information about how to use keyboard shortcuts and touch with Office products and services, see Keyboard shortcuts and Office Touch Guide.

     

    Turn off Information Rights Management in Office 2013

    You can turn off IRM for all Office applications. To turn off IRM in Outlook 2013, you must turn off IRM for all Office applications. There is no separate option to turn off IRM only in Outlook.

    To turn off IRM in Office 2013 by using Group Policy

    1. In Group Policy, load the Office 2013 template (Office15.admx) and locate User Configuration\Administrative Templates\Microsoft Office 2013\Manage Restricted Permissions.
    2. Choose Turn Off Information Rights Management User Interface.
    3. Choose Enabled.
    4. Choose OK.

     

     

    Configure automatic license caching for Outlook 2013

    By default, Outlook 2013 automatically downloads the IRM license for rights-managed email when Outlook synchronizes with Exchange Server. You can configure Outlook 2013 to prevent license information from being cached locally. This forces users to connect to the network to retrieve license information before they can open rights-managed email messages.

    To disable automatic license caching for IRM by using Group Policy

    1. In Group Policy, load the Outlook 2013 template (Outlk15.admx) and locate User Configuration\Administrative Templates\Microsoft Outlook 2013\Miscellaneous.
    2. Choose Do not download rights permission license information for IRM email during Exchange folder sync.
    3. Choose Enabled.
    4. Choose OK.

     

     

    Deploy IRM policy templates in Office 2010

    The IRM policy settings that are available in the Office Group Policy template (Office14.admx) can be configured to point to the location where the rights policy templates are stored (either locally or on an available server share).

    To configure the IRM rights policy templates location in Group Policy

    1. In Group Policy, load the Office 2010 template (Office14.admx) and locate User Configuration\Administrative Templates\Microsoft Office 2010\Manage Restricted Permissions.
    2. Choose Specify Permission Policy Path.
    3. Choose Enabled.
    4. In the Enter path to policy templates for content permission box, type the full path of the IRM permission policy templates.
    5. Choose OK.